Support centre
How can we help?
Shipping
Good questions.
Can't find it?
Order before 22:00 and it ships the same day. After 22:00 it ships first thing the next morning.
Usually 3–5 working days to the UK, Ireland, France and Denmark. Tracking lands in your inbox the moment it ships.
Yes, on every order, no minimum.
Returns
Good questions.
Can't find it?
Play it for up to 30 days. Not obsessed? Send it back for a full refund. We email a prepaid label.
Anything bought during the sale (till Dec 1st) can be returned until 31 Jan.
Setup
Good questions.
Can't find it?
Plug the Beam into any HDMI port, switch on the Plaixo SF3500. It pairs itself within a few seconds.
Yes, anything with HDMI: TVs, projectors and monitors.
Games
Good questions.
Can't find it?
20,000 games come preloaded, and more are available to add.
Yes. 20,000 games come preloaded, and more are available to add.
Warranty
Good questions.
Can't find it?
12 months on manufacturing faults, including stick drift. Plaixo Care extends it to 3 years.
Email us with your order number and a short video. We usually ship a replacement within 4 working days.
Payments
Good questions.
Can't find it?
Visa, Mastercard, Apple Pay and Google Pay.
When you place the order. Refunds go back to the same card within 5 working days.
A human replies within 8 hours.Contact us